Students: Where To Get Help

You've enrolled in a DLD online course and you have questions about how to get started, an assignment, or an aspect of your course that's giving you troubles. Here are the basics on the help available to you:

Online teachers

  • Your DLD online course is taught by an online teacher.
  • Online teachers are almost always not at your school and often they live and work out of state.
  • Online teachers are responsible for monitoring and guiding your progression through the online course content.
  • Online teachers can answer questions about the course content, course assignments, your grades, and participation requirements.
  • Online teachers typically provide a combination of ways that you may communicate with them:
    • Email.
    • Phone.
    • Private discussion threads (that only you and your online teacher can see).
    • Live online “whiteboard” sessions (found within your course).
    • Regularly scheduled “office hours” (when they are sure to be available online or on the phone).
      • Be sure to note the time zone if your teacher is out of state!
  • You'll likely find your online teacher's contact information:
    • within the online course.
    • and/or in the welcome message you received when you enrolled in the course.

Teacher/Mentors

  • You are matched with a local Teacher/Mentor.
  • Your Teacher/Mentor is probably at your school, but may work in various buildings in your district.
  • Teacher/Mentors are responsible for helping you to connect to your online course and online teacher and for monitoring your progress through the course.
  • They have access to your online grades but are not responsible for grading any of your coursework or answering questions about your course content.
  • When you were registered for your course, your school's DLD Registrar should have told you who your Teacher/Mentor is and how to contact that person.
  • Depending on when and how you will be participating in your online course, you will likely connect with your Teacher/Mentor in a combination of the following ways:
    • In a school computer lab, during the class period your online course is scheduled.
    • In the Teacher/Mentor's classroom or office, on a regularly scheduled basis (to be determined by you and your Teacher/Mentor) or on an as-needed basis.
    • By email.
    • By phone.

Provider technical assistance

  • Every DLD online course provider offers technical assistance to enrolled students.
  • Technical assistance is intended to help resolve problems you might be having with accessing and using the online course platform and the various technical aspects of the online course (ie, logging in, viewing embedded videos and links, submitting assignments, etc).
  • Provider technical assistance may not necessarily be able to help resolve issues with your local computer or internet capabilities.
  • Technical assistance generally comes in a variety of ways:
    • Phone.
    • Email.
    • Ticketing system (requires filling out a form via a link on the provider's site or within the course.
    • Tech thread (a discussion thread for technical Q & A found within your online course).
  • You'll likely find contact information for provider technical assistance:
    • In the welcome message you received from the provider when you enrolled in the course.
    • On the course login page.
    • Within the online course.
    • Via the provider's linked name on the DLD website.